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This is the worst company I've ever dealt with! I contacted Goedekers the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as its sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage' they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', its been over 2 months. The 3 piece sectional was way too big for our space.
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One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching the fabric couch had what appeared to be a burn mark on the backside. The boxes themselves were intact and there was no visible damage. Did not want to wait for us to unpackage everything and inspect everything individually. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxes. The price was great, got delivered quickly. A fabric Couch & Loveseat set A leather sectional 3 piece plus an additional leather loveseat from the same set. $4K+ metal paper weight in our kitchen for months.īuy local so you can return or talk to someone - do not buy here Just a pain after 13+ hours with customer service and 3 days waiting around at home 6 hrs each time for a repairmen still no working refrigerator.
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We also did not get our rebate they advertised since we did not have the serial numbers in time to apply for the rebate cut off.
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We have ask for a refund or replacement and keep getting the run around since they are waiting for the 1 year to expire. Goedekers has been no help, they have no solution and no customer service. Now it is almost July and we have not had a working refrigerator for nearly 3 months, we have contact them, and whirlpool and after 3 service calls with 2 repair companies we are waiting on another service call which is 5 weeks out to see if replacing parts will fix it or now - the entire sealed system is broken and will not cool. When it arrived it did not work but we did not know until April when we plugged it in at the new house (since we ordered as soon as we started building). Our refrigerator we ordered in July did not get delievered until February which we were very understanding about due to everything going on. The few hundred dollars price difference is not worth it trust me. We got a refrigerator online along with an entire set for the kitchen.